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Glasgow Central Station Property Upgrade

Glasgow Central Station Property Upgrade

Glasgow Central station will benefit from a year-long property project which will see in excess of £5 million spent to enhance the passenger experience at the station.

With initial works beginning on 15th November, Scotland’s busiest station will see work being carried out thereafter in three phases, and is due to be completed by this winter.

Glasgow Central station will benefit from a year-long property project which will see in excess of £5 million spent to enhance the passenger experience at the station.

Project Timeline

  1. November 2023 - The initial works involved the closure of Beer House and Upper Crust, with Burger King temporarily closed before it moves to another unit in the station. Other food and drink retailers are available as an alternative in the station for passengers.
  2. December 2023 - Phase one begins and will see the layout and occupation of several existing retail units changing on the concourse. It will involve relocating tenants, creating new retail units, making some units larger and refurbishing office accommodation within the station.
  3. November 2024 - The official opening of the Avanti West Coast ticket office and first class lounge completes phase one of the project.

Project Updates

  • Initial works

    The refreshed retail layout will see more choice for customers. In the short term this will mean the closure of Beer House and Upper Crust, with Burger King temporarily closed before it moves to another unit in the station.

  • Phase 1

    Phase one of three will see the layout and occupation of several existing retail units changing on the concourse. It will involve relocating tenants, creating new retail units, making some units larger and refurbishing office accommodation within the station.

    Phase 1 includes:

    • Strip out of three former retail units which is scheduled for completion in advance of the Christmas break.
    • Removal of signage, illuminated advertising boards, telephone booths, photo booths at the Caledonian Chambers concourse facade.
    • Concourse level layout reconfiguration and refurbishment at Caledonian Chambers. This will consist of new step free access and station reception, new multi-faith room, improved accessibility and additional retail space at concourse level.
    • Refurbishment of office accommodation within Caledonian Chambers to improve the overall quality, use and experience.
  • Phase 1 completion - Opening of the Avanti West Coast ticket office and first class lounge

    Avanti West Coast has relocated to the historic Caledonian Chambers on the east side of the concourse from its old ticket office on Gordon Street, which will now be converted into two new retail units.

    The new ticket office has two welcome desks, more ticket machines and user-friendly information screens. Staff will also be equipped with handheld devices to assist with customer queries and provide a more visible presence. Its new location is also nearer to platforms 1 and 2, where Avanti West Coast services arrive and depart.

Why?

The project benefits passengers by:

  • Reconfiguring the layout and occupation of a number of existing retail units on the station concourse.
  • Improving and increasing the retail and commercial offering providing station users with a wider choice of retail within the station.
  • Create a new multi-faith room in the customer lounge on the unpaid side of the ticket gates
  • Create and enhance access from the Station to Caledonian Chambers by improving overall accessibility and linkage.
  • Refurbishment of space within Caledonian Chambers to improve the overall quality, use and experience.
  • Step free station reception will be created on the concourse level of Caledonian Chambers

What will change?

We are changing the layout and occupation of a number of existing retail units on the station concourse. This involves relocating tenants, creating new retail units, making some units larger and refurbishing office accommodation.

The refreshed retail layout will see more choice for customers. In the short term this will mean the closure of Beer House and Upper Crust, with Burger King temporarily closed before it moves to a another unit in the station.

Other food and drink retailers are available as an alternative in the station for passengers.

Tasks

  1. 15th November - The initial works will involve the closure of Beer House and Upper Crust, with Burger King temporarily closed before it moves to another unit in the station. Other food and drink retailers are available as an alternative in the station for passengers.
  2. December 2024 - Phase one of three will see the layout and occupation of several existing retail units changing on the concourse. It will involve relocating tenants, creating new retail units, making some units larger and refurbishing office accommodation within the station.
  3. November 2024 - Phase one completes with the official opening of the new Avanti West Coast ticket office and first class lounge.